Incident templates
Incident templates help you create incidents faster by pre-filling commonly used information.
You can save details such as the incident name, severity, phase, description, affected monitors, and notification settings, then reuse them whenever needed.
Creating a template
To create a template:
Navigate to Incidents → Templates.
Click Add template.
Configure the template settings.
Click Create template.
Required fields
The following fields are required:
Template name
Incident name
Description
Optional fields
You can also configure:
Severity
Phase
Affected monitors
Monitor statuses
Subscriber notification settings
Viewing a template
To view a template:
Navigate to Incidents → Templates.
Click the template name.
The template details will open in read-only mode.
Editing a template
To edit a template:
Navigate to Incidents → Templates.
Open the actions menu (⋮) next to the template.
Click Edit template.
Make your changes.
Click Save changes.
Changes only apply to future incidents created from the template.
Removing a template
To remove a template:
Navigate to Incidents → Templates.
Open the actions menu (⋮) next to the template.
Click Remove template.
Confirm the action.
Removing a template does not affect existing incidents.
Using a template
Templates can be applied when creating a new incident.
To use a template:
Click Add incident.
Select a template from the Use template dropdown.
The template will automatically populate the configured fields.
Depending on the template configuration, this may include:
Incident name
Description
Severity
Phase
Affected monitors
Monitor statuses
Subscriber notification settings
You can modify any values before publishing the incident.
Saving an incident as a template
You can save an incident configuration as a reusable template.
Create or update an incident.
Select Save as a new template.
Enter a template name.
Publish the incident.
A new template will be created using the current configuration.